:root {
  color-scheme: light;
  --bg: #f6f7f9;
  --panel: #ffffff;
  --text: #17202a;
  --muted: #5f6b7a;
  --line: #d8dee6;
  --field: #ffffff;
  --focus: #1d5fd1;
  --primary: #184f90;
  --primary-hover: #143f73;
  --danger: #a12b2b;
  --danger-hover: #842121;
  --error: #b42318;
  --success: #147547;
  --info: #35536f;
  --code-bg: #101820;
  --code-text: #e6edf3;
}

* {
  box-sizing: border-box;
}

html,
body {
  height: 100%;
  min-height: 100%;
}

body[data-session="signed-in"] {
  overflow: hidden;
}

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family:
    ui-sans-serif,
    system-ui,
    -apple-system,
    BlinkMacSystemFont,
    "Segoe UI",
    sans-serif;
  font-size: 16px;
  line-height: 1.5;
}

button,
input {
  font: inherit;
}

.data-reference-link {
  color: var(--primary);
  font-weight: 750;
  text-decoration: underline;
  text-decoration-color: rgba(24, 79, 144, 0.36);
  text-underline-offset: 2px;
  overflow-wrap: anywhere;
}

.data-reference-link:hover {
  color: var(--primary-hover);
  text-decoration-color: currentColor;
}

.data-reference-link:focus-visible {
  border-radius: 3px;
  outline: 3px solid rgba(29, 95, 209, 0.25);
  outline-offset: 2px;
}

.shell {
  display: grid;
  min-height: 100vh;
  place-items: center;
  padding: 32px 16px;
}

body[data-session="signed-in"] .shell {
  width: 100vw;
  height: 100vh;
  height: 100dvh;
  min-height: 0;
  align-items: stretch;
  padding: 0;
  overflow: hidden;
}

.auth-panel {
  width: min(100%, 480px);
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--panel);
  padding: 28px;
  box-shadow: 0 14px 35px rgba(28, 43, 61, 0.08);
}

body[data-session="signed-in"] .auth-panel {
  display: grid;
  width: 100%;
  height: 100%;
  min-height: 0;
  grid-template-rows: auto minmax(0, 1fr);
  border: 0;
  border-radius: 0;
  background: transparent;
  padding: 0;
  box-shadow: none;
  overflow: hidden;
}

.brand-row {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 28px;
}

.app-top-bar {
  display: none;
}

.login-brand {
  display: flex;
  min-width: 0;
  align-items: center;
  gap: 12px;
  margin-bottom: 4px;
}

.top-navigation,
.top-sign-out,
.top-bar-message,
.preferred-call-number-menu {
  display: none;
}

body[data-session="signed-in"] .app-top-bar {
  display: flex;
  min-width: 0;
  align-items: center;
  margin: 0;
  gap: 10px;
  border-bottom: 1px solid var(--line);
  background: #ffffff;
  padding: 8px 12px;
}

body[data-session="signed-in"] .brand-lockup {
  flex: 0 0 auto;
  gap: 8px;
}

body[data-session="signed-in"] .brand-lockup .eyebrow {
  display: none;
}

body[data-session="signed-in"] .brand-logo {
  width: 36px;
  height: 36px;
}

body[data-session="signed-in"] h1 {
  font-size: 1.08rem;
  white-space: nowrap;
}

body[data-session="signed-in"] .top-navigation {
  display: flex;
  flex: 1 1 auto;
  min-width: 0;
  gap: 6px;
  overflow-x: auto;
  scrollbar-width: thin;
}

body[data-session="signed-in"] .top-sign-out {
  display: block;
  flex: 0 0 auto;
  min-height: 36px;
  padding: 6px 10px;
}

body[data-session="signed-in"] .preferred-call-number-menu {
  position: relative;
  display: block;
  flex: 0 0 auto;
}

.preferred-call-number-menu > summary {
  display: grid;
  min-height: 36px;
  align-content: center;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #ffffff;
  padding: 4px 10px;
  color: var(--muted);
  cursor: pointer;
  font-size: 0.68rem;
  line-height: 1.1;
  list-style: none;
  white-space: nowrap;
}

.preferred-call-number-menu > summary::-webkit-details-marker {
  display: none;
}

.preferred-call-number-menu > summary strong {
  color: var(--text);
  font-size: 0.78rem;
}

.preferred-call-number-menu > summary:hover,
.preferred-call-number-menu[open] > summary {
  border-color: var(--focus);
}

.preferred-call-number-menu > summary:focus-visible {
  outline: 3px solid rgba(29, 95, 209, 0.2);
  outline-offset: 1px;
}

.preferred-call-number-form {
  position: absolute;
  z-index: 30;
  top: calc(100% + 8px);
  right: 0;
  display: grid;
  width: min(320px, calc(100vw - 24px));
  gap: 9px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  padding: 14px;
  box-shadow: 0 12px 30px rgba(15, 23, 42, 0.2);
}

.preferred-call-number-form label {
  font-weight: 800;
}

.preferred-call-number-form p {
  margin: 0;
  color: var(--muted);
  font-size: 0.8rem;
}

.preferred-call-number-form button {
  justify-self: end;
}

body[data-session="signed-in"] .top-bar-message:not(:empty) {
  display: block;
  flex: 0 1 220px;
  min-width: 80px;
  min-height: 0;
  overflow: hidden;
  font-size: 0.78rem;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.brand-lockup {
  display: flex;
  min-width: 0;
  align-items: center;
  gap: 12px;
}

.brand-logo {
  flex: 0 0 auto;
  width: 48px;
  height: 48px;
  border-radius: 8px;
  background: #000000;
  object-fit: cover;
}

.eyebrow {
  margin: 0 0 4px;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0;
  text-transform: uppercase;
}

h1,
h2,
h3,
h4 {
  margin: 0;
  line-height: 1.2;
  letter-spacing: 0;
}

h1 {
  font-size: 1.55rem;
}

h2 {
  font-size: 1.08rem;
}

h3 {
  font-size: 1rem;
}

h4 {
  font-size: 0.94rem;
}

.status-badge {
  flex: 0 0 auto;
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 5px 10px;
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 650;
  white-space: nowrap;
}

.status-badge[data-state="signed-in"] {
  border-color: rgba(20, 117, 71, 0.32);
  background: rgba(20, 117, 71, 0.08);
  color: var(--success);
}

.login-form,
.session-view,
.call-form,
.status-form {
  display: grid;
}

.login-form {
  gap: 18px;
}

.session-view {
  gap: 22px;
}

body[data-session="signed-in"] .session-view {
  height: 100%;
  min-height: 0;
  gap: 0;
  overflow: hidden;
}

body[data-session="signed-in"] .session-view > .tool-section {
  height: 100%;
  min-height: 0;
  grid-template-rows: auto minmax(0, 1fr);
  gap: 10px;
  overflow: auto;
  padding: 10px 12px 12px;
}

body[data-session="signed-in"] .session-view > #ticketsFeature,
body[data-session="signed-in"] .session-view > #supportCallsFeature,
body[data-session="signed-in"] .session-view > #supportEmailsFeature {
  overflow: hidden;
}

.tool-section {
  display: grid;
  gap: 18px;
}

.feature-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
}

body[data-session="signed-in"] .feature-card {
  display: flex;
  flex: 0 0 auto;
  min-height: 36px;
  align-items: center;
  gap: 6px;
  border-radius: 6px;
  padding: 6px 9px;
  white-space: nowrap;
}

body[data-session="signed-in"] .feature-card:hover:not(:disabled),
body[data-session="signed-in"] .feature-card[data-active="true"] {
  box-shadow: none;
}

body[data-session="signed-in"] .feature-card[data-active="true"] {
  border-color: var(--primary);
  background: #eaf2ff;
}

body[data-session="signed-in"] .feature-name {
  font-size: 0.82rem;
}

body[data-session="signed-in"] .feature-metric {
  min-width: 20px;
  border-radius: 999px;
  background: #eef1f5;
  padding: 1px 6px;
  font-size: 0.76rem;
  line-height: 1.35;
  text-align: center;
}

body[data-session="signed-in"] .feature-card[data-active="true"] .feature-metric {
  background: #ffffff;
}

body[data-session="signed-in"] .feature-meta {
  display: none;
}

.feature-card {
  display: grid;
  min-height: 112px;
  align-content: space-between;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  color: var(--text);
  padding: 16px;
  text-align: left;
  white-space: normal;
}

.feature-card:hover:not(:disabled),
.feature-card[data-active="true"] {
  border-color: rgba(29, 95, 209, 0.45);
  box-shadow: 0 8px 24px rgba(28, 43, 61, 0.08);
}

.feature-card[data-active="true"] {
  background: #f8fbff;
}

.feature-name,
.feature-meta {
  color: var(--muted);
  font-size: 0.88rem;
  font-weight: 750;
}

.feature-name {
  color: var(--text);
}

.feature-metric {
  overflow-wrap: anywhere;
  font-size: 1.45rem;
  font-weight: 800;
  line-height: 1.1;
}

.section-heading {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 16px;
  align-items: center;
}

.call-form {
  gap: 14px;
}

.conference-workspace {
  display: grid;
  height: 100%;
  min-height: 0;
  grid-template-rows: auto minmax(0, 1fr);
  gap: 10px;
}

.conference-view-switcher {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.conference-view-switcher button {
  width: auto;
  min-height: 36px;
  padding: 6px 10px;
}

.conference-view-switcher button[aria-selected="true"] {
  border-color: var(--primary);
  background: #eaf2ff;
  color: var(--primary);
}

.conference-start-view,
.conference-history-view {
  height: 100%;
  min-height: 0;
}

.conference-start-view {
  overflow: auto;
}

.conference-start-form {
  width: min(100%, 760px);
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  padding: 16px;
}

.participant-rows {
  display: grid;
  gap: 10px;
}

.participant-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: end;
}

.call-actions {
  display: grid;
  grid-template-columns: auto minmax(180px, 1fr);
  gap: 10px;
  align-items: end;
}

.call-start-actions {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.status-form {
  grid-template-columns: auto auto;
  gap: 10px;
  align-items: end;
  justify-content: start;
}

.support-calls-toolbar {
  display: grid;
  grid-template-columns: minmax(240px, 1fr) auto;
  gap: 10px;
  align-items: end;
}

.support-calls-layout {
  display: grid;
  grid-template-columns: minmax(280px, 0.9fr) minmax(0, 1.35fr);
  gap: 16px;
  align-items: start;
}

.ticket-layout {
  display: grid;
  grid-template-columns: minmax(280px, 360px) minmax(0, 1fr);
  gap: 16px;
  align-items: stretch;
  min-height: calc(100vh - 246px);
}

#ticketsFeature > .ticket-layout,
#supportCallsFeature > .ticket-layout,
#supportEmailsFeature > .ticket-layout {
  height: 100%;
  min-height: 0;
  max-height: none;
}

#ticketsFeature > .ticket-layout > .ticket-filter-panel,
#ticketsFeature > .ticket-layout > .ticket-list-panel,
#ticketsFeature > .ticket-layout > .ticket-detail-panel,
#supportCallsFeature > .ticket-layout > .ticket-filter-panel,
#supportCallsFeature > .ticket-layout > .ticket-list-panel,
#supportCallsFeature > .ticket-layout > .ticket-detail-panel,
#supportEmailsFeature > .ticket-layout > .ticket-filter-panel,
#supportEmailsFeature > .ticket-layout > .ticket-list-panel,
#supportEmailsFeature > .ticket-layout > .ticket-detail-panel {
  height: 100%;
  min-height: 0;
  max-height: none;
}

.ticket-filter-panel {
  display: grid;
  min-width: 0;
  align-self: stretch;
  align-content: start;
  gap: 12px;
  min-height: calc(100vh - 250px);
  max-height: calc(100vh - 250px);
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  padding: 14px;
}

.ticket-filter-heading,
.ticket-results-heading {
  display: flex;
  min-width: 0;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.ticket-filter-heading h3,
.ticket-results-heading h3 {
  margin: 0;
}

.filter-heading-title {
  display: flex;
  align-items: center;
  gap: 8px;
}

.filter-master-toggle,
.filter-category-toggle {
  flex: 0 0 auto;
  width: 16px;
  height: 16px;
  margin: 0;
  cursor: pointer;
}

.filter-category-toggle {
  margin-right: 8px;
}

.filter-match {
  border-radius: 3px;
  background: #ffe89a;
  color: inherit;
  padding: 0 1px;
  font-weight: inherit;
}

.ticket-results-heading .eyebrow {
  margin-bottom: 3px;
}

.routing-workspace {
  display: grid;
  min-height: 0;
  grid-template-rows: auto minmax(0, 1fr);
  gap: 10px;
  overflow: hidden;
}

.routing-tools-layout {
  display: grid;
  grid-template-columns: minmax(0, 3fr) minmax(340px, 2fr);
  gap: 12px;
  align-items: stretch;
}

.routing-check-panel {
  display: grid;
  min-width: 0;
  align-content: start;
  gap: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.routing-check-form {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) auto auto;
  gap: 10px;
  align-items: end;
}

#checkRoutingListButton,
#refreshRoutingListsButton {
  height: 44px;
  min-height: 44px;
  justify-self: start;
  padding: 9px 14px;
}

.routing-ai-panel {
  display: grid;
  min-height: 0;
  grid-template-rows: auto auto minmax(0, 1fr);
  gap: 10px;
  overflow: hidden;
  border: 1px solid rgba(29, 95, 209, 0.28);
  border-radius: 8px;
  background: #f8fbff;
  padding: 12px;
}

.routing-ai-heading {
  display: flex;
  min-width: 0;
  align-items: end;
  justify-content: space-between;
  gap: 12px;
}

.routing-ai-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: end;
  gap: 10px;
}

.routing-ai-form textarea {
  min-height: 76px;
}

.routing-ai-form .primary {
  width: auto;
}

.routing-ai-recommendations {
  display: grid;
  height: 100%;
  min-height: 0;
  max-height: none;
  grid-template-columns: minmax(0, 1fr);
  grid-auto-rows: minmax(min-content, 1fr);
  gap: 10px;
  overflow: auto;
}

.routing-ai-recommendation {
  display: grid;
  height: 100%;
  min-width: 0;
  gap: 9px;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: #ffffff;
  padding: 11px;
}

.routing-ai-recommendation dl {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 4px 10px;
  margin: 0;
}

.routing-ai-recommendation dt {
  align-self: start;
}

.routing-ai-edit-fields {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.routing-ai-edit-fields input {
  min-height: 38px;
  padding: 7px 9px;
}

.routing-ai-recommendation-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

.routing-ai-recommendation-actions .primary {
  width: auto;
}

#routingCheckResult {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.routing-list-layout {
  display: grid;
  min-height: 0;
  grid-template-columns: 260px minmax(0, 1fr);
  grid-template-rows: minmax(0, 1fr);
  gap: 12px;
  overflow: hidden;
}

.routing-list-selector {
  display: grid;
  min-height: 0;
  align-content: start;
  gap: 7px;
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.routing-list-selector button {
  display: flex;
  width: 100%;
  min-width: 0;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 10px;
  text-align: left;
}

.routing-list-selector button[aria-selected="true"] {
  border-color: rgba(29, 95, 209, 0.48);
  background: #eaf2ff;
  color: var(--primary);
}

.routing-list-panel {
  display: grid;
  height: 100%;
  min-width: 0;
  min-height: 0;
  grid-column: 2;
  grid-row: 1;
  grid-template-rows: auto auto minmax(0, 1fr) auto;
  gap: 12px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  padding: 14px;
}

.routing-list-heading {
  display: flex;
  min-width: 0;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.routing-list-form {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 10px;
  align-items: end;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #ffffff;
  padding: 12px;
}

.routing-list-form .check-row,
.routing-list-form button {
  align-self: end;
}

.routing-reason-field {
  grid-column: 1 / -1;
}

.routing-rule-rows {
  display: grid;
  min-height: 0;
  max-height: none;
  gap: 8px;
  overflow: auto;
}

.routing-rule-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #ffffff;
  padding: 12px;
}

.routing-rule-body {
  display: grid;
  min-width: 0;
  gap: 5px;
}

.routing-rule-body strong {
  overflow-wrap: anywhere;
}

.routing-rule-meta {
  color: var(--muted);
  font-size: 0.84rem;
  font-weight: 650;
  overflow-wrap: anywhere;
}

.support-call-list-panel,
.support-call-detail-panel {
  display: grid;
  min-width: 0;
  gap: 12px;
}

.support-call-rows {
  display: grid;
  grid-auto-rows: max-content;
  align-content: start;
  max-height: 620px;
  gap: 8px;
  overflow: auto;
}

.support-call-row {
  display: grid;
  min-height: 78px;
  gap: 8px;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #ffffff;
  color: var(--text);
  padding: 12px;
  text-align: left;
  white-space: normal;
}

.support-call-row:hover:not(:disabled),
.support-call-row[data-active="true"],
.support-call-row[data-selected="true"] {
  border-color: rgba(29, 95, 209, 0.45);
  background: #f8fbff;
}

.support-call-row[data-read="false"] .support-call-row-title {
  font-weight: 850;
}

.selectable-record-row {
  grid-template-columns: 42px minmax(0, 1fr) minmax(70px, max-content);
  min-height: 78px;
  gap: 0;
  padding: 0;
}

.record-row-selector {
  display: grid;
  min-width: 42px;
  min-height: 100%;
  place-items: center;
  padding-left: 8px;
  cursor: pointer;
}

.record-select-checkbox {
  width: 17px;
  height: 17px;
  margin: 0;
  cursor: pointer;
}

.record-row-open {
  display: grid;
  width: 100%;
  min-width: 0;
  min-height: 76px;
  gap: 8px;
  border: 0;
  border-radius: 0;
  background: transparent;
  color: var(--text);
  padding: 12px;
  text-align: left;
  white-space: normal;
}

.record-row-open:focus-visible {
  outline: 3px solid rgba(29, 95, 209, 0.22);
  outline-offset: -3px;
}

.record-row-read-toggle {
  display: inline-flex;
  min-width: 70px;
  align-self: center;
  align-items: center;
  gap: 5px;
  justify-content: center;
  border: 1px solid #c8d0da;
  border-radius: 999px;
  background: #f2f4f7;
  color: var(--muted);
  cursor: pointer;
  font-size: 0.72rem;
  font-weight: 800;
  line-height: 1;
  margin-right: 12px;
  padding: 6px 9px;
  white-space: nowrap;
}

.record-row-read-toggle[data-read="false"] {
  border-color: #b9cce8;
  background: #eaf2ff;
  color: #164ea6;
}

.record-row-read-toggle[data-read="false"]::before {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #1d5fd1;
  content: "";
}

.record-row-read-toggle:hover:not(:disabled) {
  border-color: rgba(29, 95, 209, 0.45);
  background: #eaf2ff;
  color: var(--primary-hover);
}

.record-row-read-toggle:focus-visible {
  outline: 3px solid rgba(29, 95, 209, 0.22);
  outline-offset: -3px;
}

.record-row-read-toggle:disabled {
  cursor: not-allowed;
  opacity: 0.58;
}

.support-call-row-top,
.support-call-detail-heading {
  display: flex;
  min-width: 0;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.ticket-detail-panel .support-call-detail-heading {
  align-items: end;
}

.detail-back-button {
  flex: 0 0 auto;
  align-self: center;
}

.header-actions {
  display: flex;
  flex: 0 0 auto;
  align-items: center;
  gap: 8px;
}

.ticket-title-block {
  flex: 1 1 220px;
  min-width: 160px;
}

.support-call-row-title {
  min-width: 0;
  overflow-wrap: anywhere;
  font-weight: 750;
}

.support-call-row-markers {
  display: flex;
  flex: 0 0 auto;
  max-width: 58%;
  flex-wrap: wrap;
  gap: 6px;
  justify-content: flex-end;
}

.support-call-row-meta,
.timeline-meta {
  color: var(--muted);
  font-size: 0.84rem;
  font-weight: 650;
  overflow-wrap: anywhere;
}

.ticket-row {
  overflow: hidden;
}

.ticket-row .support-call-row-top {
  align-items: center;
}

.ticket-row .support-call-row-title {
  flex: 1 1 auto;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  overflow-wrap: normal;
}

.ticket-row .support-call-row-markers {
  max-width: none;
  flex: 0 0 auto;
  flex-wrap: nowrap;
}

.ticket-row .support-call-row-markers > * {
  flex: 0 0 auto;
  min-width: max-content;
  overflow: visible;
  text-overflow: clip;
}

.ticket-row-meta {
  display: grid;
  grid-template-columns: minmax(76px, max-content) minmax(0, 1fr) minmax(90px, max-content) minmax(70px, max-content);
  min-width: 0;
  gap: 8px;
  overflow: hidden;
  white-space: nowrap;
  overflow-wrap: normal;
}

.ticket-row-meta > span {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-row-meta > span + span {
  border-left: 1px solid var(--line);
  padding-left: 8px;
}

.ticket-list-panel .support-call-rows {
  height: 100%;
  max-height: none;
  min-height: 0;
}

.ticket-list-panel {
  align-self: stretch;
  align-content: stretch;
  grid-template-rows: auto auto minmax(0, 1fr) auto;
  min-height: calc(100vh - 250px);
  max-height: calc(100vh - 250px);
}

.ticket-results-panel {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  padding: 14px;
}

.ticket-list-panel .empty-state {
  align-self: start;
}

.ticket-list-toolbar {
  display: grid;
  grid-template-columns: auto minmax(180px, 1fr) auto;
  gap: 8px;
  align-items: end;
}

.bulk-selection-toolbar,
.bulk-action-toolbar {
  display: flex;
  min-width: 0;
  flex-wrap: wrap;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
}

.bulk-selection-toolbar {
  justify-content: flex-start;
}

.bulk-select-all {
  display: inline-flex;
  min-height: 44px;
  align-items: center;
  gap: 7px;
  color: var(--text);
  white-space: nowrap;
  cursor: pointer;
}

.bulk-select-all input {
  width: 17px;
  height: 17px;
  margin: 0;
}

.bulk-selection-count {
  min-width: 72px;
  color: var(--muted);
  font-size: 0.84rem;
  font-weight: 650;
  white-space: nowrap;
}

.bulk-action-toolbar select {
  width: auto;
  min-width: 230px;
  max-width: min(330px, 42vw);
}

.bulk-action-toolbar button {
  width: auto;
}

.clipboard-copy-input {
  position: fixed;
  inset: -10000px auto auto -10000px;
}

.ticket-list-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.ticket-filter-panel .ticket-list-filters {
  display: grid;
  gap: 8px;
}

.ticket-filter-panel .ticket-list-filters .field,
.ticket-filter-panel .ticket-filter-menu,
.ticket-filter-panel .ticket-filter-menu summary {
  width: 100%;
}

.ticket-filter-panel .ticket-filter-options {
  position: static;
  width: 100%;
  max-height: none;
  border: 0;
  background: transparent;
  padding: 5px 0 0 8px;
  box-shadow: none;
}

.ticket-filter-panel .ticket-filter-options label:has(input:checked) {
  background: #eaf2ff;
  color: #174ea6;
  font-weight: 750;
}

.ticket-list-filters .field {
  min-width: 0;
}

.support-record-filters {
  flex-wrap: nowrap;
}

.ticket-filter-drawer > summary {
  display: none;
}

.ticket-filter-drawer:not([open]) > .ticket-list-filters {
  display: flex;
}

.ticket-filter-menu {
  position: relative;
  min-width: 0;
}

.ticket-filter-menu summary {
  display: flex;
  min-height: 34px;
  align-items: center;
  gap: 0;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: var(--field);
  padding: 6px 24px 6px 9px;
  color: var(--text);
  cursor: pointer;
  font-size: 0.86rem;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-filter-menu summary::-webkit-details-marker {
  display: none;
}

.ticket-filter-menu summary::after {
  content: "▾";
  margin-left: 6px;
  color: var(--muted);
  font-size: 0.72rem;
}

.ticket-filter-value:not(:empty)::before {
  content: ": ";
}

.ticket-filter-options {
  position: absolute;
  z-index: 8;
  top: calc(100% + 4px);
  left: 0;
  display: grid;
  width: min(230px, calc(100vw - 48px));
  max-height: 240px;
  gap: 2px;
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #ffffff;
  padding: 6px;
  box-shadow: 0 10px 24px rgba(28, 43, 61, 0.14);
}

.ticket-filter-options label {
  display: flex;
  min-width: 0;
  align-items: flex-start;
  gap: 8px;
  border-radius: 4px;
  padding: 7px 8px;
  color: var(--text);
  cursor: pointer;
  font-size: 0.84rem;
  line-height: 1.25;
}

.ticket-filter-options label:hover {
  background: #f1f6ff;
}

.ticket-filter-options input {
  flex: 0 0 auto;
  margin: 2px 0 0;
}

.ticket-detail-panel {
  grid-template-rows: minmax(0, 1fr) auto;
  gap: 0;
  min-height: calc(100vh - 250px);
  max-height: calc(100vh - 250px);
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  overflow: hidden;
}

.ticket-detail-main {
  display: grid;
  grid-template-rows: auto auto minmax(0, 1fr);
  min-height: 0;
  gap: 12px;
  overflow: hidden;
  padding: 14px;
}

.ticket-summary-bar {
  display: grid;
  grid-template-columns:
    minmax(124px, 1fr)
    minmax(104px, 0.76fr)
    minmax(136px, 1.05fr)
    minmax(128px, 0.92fr)
    minmax(136px, 0.98fr)
    minmax(118px, 0.9fr)
    minmax(96px, 0.68fr)
    minmax(126px, 0.9fr)
    minmax(104px, 0.72fr);
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #f9fafb;
  overflow: hidden;
}

.support-record-summary {
  grid-template-columns: repeat(6, minmax(0, 1fr));
}

.interaction-detail-columns {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  min-height: 0;
  gap: 12px;
  overflow: hidden;
}

.interaction-detail-columns.has-synopsis {
  grid-template-columns: minmax(0, 1fr) minmax(280px, 0.42fr);
}

.interaction-detail-columns > * {
  min-width: 0;
  min-height: 0;
}

.interaction-synopsis-panel {
  display: grid;
  gap: 9px;
  padding: 13px 15px;
  border: 1px solid #b9cce8;
  border-radius: 6px;
  background: #f3f7fc;
  overflow: auto;
  max-height: min(36vh, 330px);
}

.interaction-synopsis-column {
  align-self: stretch;
  align-content: start;
  max-height: none;
}

.interaction-synopsis-heading {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 12px;
}

.interaction-synopsis-heading h3,
.interaction-synopsis-history h4,
.interaction-synopsis-panel p {
  margin: 0;
}

.interaction-synopsis-heading h3 {
  font-size: 1rem;
}

.interaction-synopsis-issue {
  font-weight: 760;
  color: var(--ink);
}

.interaction-synopsis-text {
  line-height: 1.48;
}

.interaction-synopsis-flags {
  display: grid;
  gap: 7px;
}

.interaction-review-flag {
  display: grid;
  gap: 3px;
  padding: 9px 11px;
  border: 1px solid #d89d45;
  border-left-width: 4px;
  border-radius: 5px;
  background: #fff8e8;
}

.interaction-review-flag[data-severity="info"] {
  border-color: #6d98ca;
  background: #edf5ff;
}

.interaction-review-flag[data-severity="critical"] {
  border-color: #b42318;
  background: #fff0ee;
}

.interaction-review-flag-heading {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 10px;
}

.interaction-review-flag-heading strong {
  font-size: 0.87rem;
}

.interaction-review-flag-heading span {
  color: var(--muted);
  font-size: 0.7rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.interaction-review-flag p {
  font-size: 0.85rem;
  line-height: 1.38;
}

.ai-review-flag-pill {
  display: inline-flex;
  align-items: center;
  min-height: 22px;
  padding: 2px 7px;
  border: 1px solid #d89d45;
  border-radius: 999px;
  background: #fff8e8;
  color: #744b0a;
  font-size: 0.71rem;
  font-weight: 800;
  white-space: nowrap;
}

.ai-review-flag-pill[data-severity="info"] {
  border-color: #6d98ca;
  background: #edf5ff;
  color: #244f7f;
}

.ai-review-flag-pill[data-severity="critical"] {
  border-color: #b42318;
  background: #fff0ee;
  color: #8b1a12;
}

.interaction-synopsis-history {
  display: grid;
  gap: 5px;
}

.interaction-synopsis-history h4 {
  font-size: 0.82rem;
  text-transform: uppercase;
  color: var(--muted);
}

.interaction-synopsis-history ul {
  display: grid;
  gap: 4px;
  margin: 0;
  padding-left: 20px;
}

.ticket-summary-item {
  display: grid;
  min-width: 0;
  align-content: start;
  gap: 2px;
  padding: 10px 12px;
}

.ticket-summary-bar > * + * {
  border-left: 1px solid var(--line);
}

.ticket-summary-item span {
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 750;
  text-transform: uppercase;
}

.ticket-summary-item strong {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 0.9rem;
}

.ticket-summary-phones,
.ticket-phone-with-action {
  display: grid;
  min-width: 0;
}

.ticket-summary-phones {
  gap: 9px;
}

.ticket-phone-with-action {
  justify-items: start;
  gap: 1px;
}

.ticket-summary-item .ticket-phone-kind,
.ticket-phone-kind {
  color: var(--muted);
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: none;
}

.ticket-phone-call-button {
  display: inline-flex;
  min-height: 31px;
  align-items: center;
  gap: 5px;
  border: 1px solid #123e72;
  border-radius: 999px;
  background: var(--primary);
  padding: 5px 11px;
  color: #ffffff;
  box-shadow: 0 2px 5px rgba(24, 79, 144, 0.24);
  font-size: 0.78rem;
  font-weight: 800;
  line-height: 1;
  transition:
    background-color 120ms ease,
    border-color 120ms ease,
    box-shadow 120ms ease,
    transform 120ms ease;
}

.ticket-phone-call-button::before {
  content: "☎";
  font-size: 0.9rem;
  line-height: 1;
}

.ticket-phone-call-button:hover:not(:disabled) {
  border-color: #0d315b;
  background: var(--primary-hover);
  box-shadow: 0 4px 9px rgba(24, 79, 144, 0.3);
  transform: translateY(-1px);
}

.ticket-phone-call-button:active:not(:disabled) {
  box-shadow: 0 1px 3px rgba(24, 79, 144, 0.24);
  transform: translateY(0);
}

.ticket-phone-call-button:focus-visible {
  outline: 3px solid rgba(29, 95, 209, 0.28);
  outline-offset: 2px;
}

.ticket-phone-call-button:disabled {
  border-color: var(--line);
  background: #e9edf2;
  color: var(--muted);
  box-shadow: none;
  cursor: default;
  opacity: 0.75;
  transform: none;
}

.ticket-summary-control label {
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 750;
  text-transform: uppercase;
}

.ticket-summary-control select {
  min-height: 24px;
  border: 0;
  background: transparent;
  box-shadow: none;
  color: var(--text);
  font-size: 0.9rem;
  font-weight: 750;
  padding: 0 20px 0 0;
}

.ticket-heading-actions {
  position: relative;
  display: flex;
  flex: 1 1 560px;
  min-width: 0;
  align-items: end;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: 8px;
}

.ticket-tags-toolbar {
  display: flex;
  flex: 1 1 360px;
  min-width: 0;
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: 8px;
}

.record-tags-toolbar {
  display: grid;
  flex: 1 1 320px;
  grid-template-columns: minmax(0, 1fr) minmax(170px, 206px);
  justify-content: stretch;
}

.record-tags-toolbar .ticket-tag-chips {
  width: 100%;
  max-width: none;
  justify-content: flex-start;
}

.record-tags-toolbar .ticket-tag-chip {
  max-width: 100%;
}

.record-tags-toolbar .ticket-tag-form {
  width: 100%;
}

.record-severity-control {
  display: grid;
  grid-template-columns: auto minmax(112px, auto);
  align-items: center;
  gap: 1px 6px;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 800;
  text-transform: uppercase;
}

.record-severity-control select {
  min-height: 30px;
  padding: 4px 26px 4px 8px;
  border-color: #9aa8b8;
  font-size: 0.82rem;
  font-weight: 750;
  text-transform: none;
}

.record-severity-control select[data-severity="warning"] {
  border-color: #d89d45;
  background: #fff8e8;
}

.record-severity-control select[data-severity="critical"] {
  border-color: #b42318;
  background: #fff0ee;
  color: #8b1a12;
}

.record-severity-control small {
  grid-column: 2;
  font-size: 0.65rem;
  font-weight: 700;
  letter-spacing: 0;
  text-transform: none;
}

.record-tag-badge {
  max-width: 120px;
  gap: 4px;
  overflow: visible;
  border-color: #b9cce8;
  background: #f3f7fc;
  color: #284f7b;
  white-space: nowrap;
}

.record-tag-label {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
}

.record-tag-badge .record-tag-source {
  flex: 0 0 auto;
}

.record-tag-source {
  position: relative;
  display: inline-flex;
  min-width: 15px;
  min-height: 15px;
  align-items: center;
  justify-content: center;
  padding-left: 5px;
  border-left: 1px solid #b7c1cc;
  color: #526170;
  cursor: help;
  font-size: 0.62rem;
  font-weight: 900;
  letter-spacing: 0.04em;
}

.ticket-tag-chip > .record-tag-source {
  overflow: visible;
}

.record-tag-source::after {
  position: absolute;
  z-index: 40;
  bottom: calc(100% + 7px);
  left: 50%;
  width: max-content;
  max-width: 220px;
  padding: 5px 7px;
  border-radius: 5px;
  background: #17202a;
  color: #fff;
  content: attr(data-tooltip);
  font-size: 0.72rem;
  font-weight: 650;
  letter-spacing: 0;
  line-height: 1.25;
  opacity: 0;
  pointer-events: none;
  text-align: center;
  text-transform: none;
  transform: translateX(-50%) translateY(2px);
  transition: opacity 120ms ease, transform 120ms ease, visibility 120ms ease;
  visibility: hidden;
  white-space: normal;
}

.record-tag-source:hover::after,
.record-tag-source:focus::after,
.record-tag-source:focus-visible::after {
  opacity: 1;
  transform: translateX(-50%) translateY(0);
  visibility: visible;
}

.record-tag-source[data-source="user"] svg {
  width: 12px;
  height: 12px;
  fill: currentColor;
}

.record-tag-source:focus-visible {
  border-radius: 3px;
  outline: 2px solid var(--focus);
  outline-offset: 1px;
}

.review-severity-pill {
  display: inline-flex;
  align-items: center;
  min-height: 22px;
  padding: 2px 7px;
  border: 1px solid #a9b4c1;
  border-radius: 999px;
  background: #f4f6f8;
  color: #475467;
  font-size: 0.71rem;
  font-weight: 800;
  white-space: nowrap;
}

.review-severity-pill[data-severity="info"] {
  border-color: #6d98ca;
  background: #edf5ff;
  color: #244f7f;
}

.review-severity-pill[data-severity="warning"] {
  border-color: #d89d45;
  background: #fff8e8;
  color: #744b0a;
}

.review-severity-pill[data-severity="critical"] {
  border-color: #b42318;
  background: #fff0ee;
  color: #8b1a12;
}

.ticket-tags-toolbar select {
  flex: 0 1 150px;
  min-height: 30px;
  padding: 5px 26px 5px 8px;
  font-size: 0.84rem;
}

.ticket-tag-chips {
  display: flex;
  flex: 0 1 auto;
  min-width: 0;
  max-width: min(520px, 100%);
  align-items: center;
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: 6px;
}

.ticket-tag-empty {
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 750;
}

.ticket-tag-chip {
  display: inline-flex;
  max-width: 220px;
  min-height: 28px;
  align-items: center;
  gap: 6px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #f9fafb;
  padding: 3px 5px 3px 10px;
  color: var(--text);
  font-size: 0.82rem;
  font-weight: 750;
}

.ticket-tag-chip > span {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-tag-remove {
  display: grid;
  flex: 0 0 auto;
  width: 20px;
  min-width: 20px;
  height: 20px;
  min-height: 20px;
  place-items: center;
  border: 0;
  border-radius: 999px;
  background: transparent;
  color: var(--muted);
  padding: 0;
  font-size: 0.78rem;
  line-height: 1;
}

.ticket-tag-remove:hover:not(:disabled) {
  background: rgba(161, 43, 43, 0.08);
  color: var(--danger);
}

.ticket-tag-form {
  display: grid;
  flex: 0 1 206px;
  min-width: 170px;
  grid-template-columns: minmax(84px, 1fr) auto;
  align-items: center;
  gap: 6px;
}

.ticket-tag-form input:not([type="checkbox"]) {
  min-height: 30px;
  padding: 5px 8px;
  font-size: 0.84rem;
}

.ticket-tag-form button {
  min-height: 30px;
  padding: 5px 10px;
}

.ticket-extra-details {
  position: relative;
  overflow: visible;
}

.ticket-extra-details summary {
  min-height: 30px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #ffffff;
  cursor: pointer;
  padding: 5px 10px;
  color: var(--text);
  font-size: 0.82rem;
  font-weight: 750;
  list-style: none;
  white-space: nowrap;
}

.ticket-extra-details summary::-webkit-details-marker {
  display: none;
}

.ticket-extra-details[open] summary {
  border-color: rgba(29, 95, 209, 0.45);
  background: #f8fbff;
}

.ticket-extra-details-menu {
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  z-index: 20;
  width: min(920px, calc(100vw - 48px));
  max-height: min(620px, calc(100vh - 210px));
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #ffffff;
  box-shadow: 0 18px 44px rgba(28, 43, 61, 0.18);
}

.ticket-extra-details-menu .detail-grid {
  grid-template-columns: repeat(4, minmax(0, 1fr));
  padding: 12px;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin: 0;
}

.detail-grid > div {
  display: grid;
  min-width: 0;
  gap: 4px;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #ffffff;
  padding: 10px 12px;
}

.ticket-actions {
  display: grid;
  gap: 12px;
}

.ticket-workflow-form,
.ticket-message-form {
  display: grid;
  gap: 10px;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #ffffff;
  padding: 12px;
}

.ticket-workflow-form {
  grid-template-columns:
    minmax(92px, 0.8fr)
    minmax(110px, 0.8fr)
    minmax(128px, 1fr)
    minmax(128px, 1fr)
    minmax(96px, 0.8fr)
    auto;
  align-items: end;
}

.ticket-message-form {
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: end;
}

.timeline-panel {
  display: grid;
  gap: 12px;
}

.ticket-conversation-panel {
  align-self: stretch;
  align-content: stretch;
  grid-template-rows: auto minmax(0, 1fr) auto;
  min-height: 0;
}

.ticket-conversation-title {
  display: inline-flex;
  min-width: 0;
  align-items: baseline;
  gap: 10px;
}

.timeline-filter {
  min-height: 28px;
  color: var(--muted);
  font-size: 0.86rem;
  font-weight: 700;
}

.timeline-list {
  display: grid;
  max-height: 520px;
  gap: 10px;
  margin: 0;
  overflow: auto;
  padding: 0;
  list-style: none;
}

.ticket-conversation-panel .timeline-list {
  height: 100%;
  max-height: none;
  min-height: 0;
  align-content: start;
}

.ticket-conversation-panel .empty-state {
  align-self: start;
}

.timeline-item {
  display: grid;
  gap: 6px;
  border-left: 3px solid var(--primary);
  background: #ffffff;
  padding: 10px 12px;
}

.timeline-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  font-weight: 750;
}

.timeline-header time {
  flex: 0 0 auto;
  color: var(--muted);
  font-size: 0.82rem;
}

.timeline-item p {
  margin: 0;
  overflow-wrap: anywhere;
}

.ticket-message-event {
  display: flex;
  border-left: 0;
  background: transparent;
  padding: 0;
}

.ticket-message-event[data-side="customer"] {
  justify-content: flex-start;
}

.ticket-message-event[data-side="microhouse"] {
  justify-content: flex-end;
}

.ticket-event-bubble {
  display: grid;
  max-width: min(82%, 640px);
  min-width: 0;
  gap: 6px;
  border: 1px solid rgba(20, 117, 71, 0.28);
  border-radius: 8px;
  background: #eefaf4;
  padding: 9px 11px;
}

.ticket-message-event[data-side="microhouse"] .ticket-event-bubble {
  border-color: rgba(29, 95, 209, 0.28);
  background: #f1f6ff;
}

.ticket-message-event[data-kind="internal_note"] .ticket-event-bubble,
.ticket-message-event[data-visibility="internal"] .ticket-event-bubble {
  border-color: rgba(180, 113, 16, 0.38);
  background: #fff7e6;
}

.ticket-message-event.ticket-compact-change-event .ticket-event-bubble {
  width: auto;
  max-width: min(92%, 760px);
  border-color: var(--line);
  background: #f8fafc;
  padding: 5px 8px;
}

.ticket-compact-change-row {
  display: flex;
  min-width: 0;
  align-items: baseline;
  gap: 6px;
  font-size: 0.84rem;
  line-height: 1.3;
}

.ticket-compact-change-label {
  flex: 0 0 auto;
  font-size: 0.78rem;
  font-weight: 800;
  letter-spacing: 0.02em;
  text-transform: uppercase;
}

.ticket-event-bubble .ticket-compact-change-value {
  flex: 0 0 auto;
  min-width: 0;
  max-width: min(42vw, 320px);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-weight: 650;
}

.ticket-compact-change-meta {
  flex: 1 1 auto;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-compact-change-meta::before {
  content: "·";
  margin-right: 6px;
}

.ticket-compact-change-row time {
  flex: 0 0 auto;
  margin-left: auto;
  color: var(--muted);
  font-size: 0.76rem;
}

.ticket-event-bubble p {
  margin: 0;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.ticket-transcript-event {
  border: 0;
  background: transparent;
  padding: 0;
}

.ticket-transcript-details {
  display: grid;
  width: min(92%, 760px);
  border: 1px solid #9ccbc2;
  border-left: 5px solid #17766b;
  border-radius: 8px;
  background: #e7f4f1;
}

.ticket-transcript-summary {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 10px;
  align-items: start;
  cursor: pointer;
  padding: 12px 14px;
  list-style: none;
}

.ticket-transcript-summary::-webkit-details-marker {
  display: none;
}

.ticket-transcript-summary::before {
  content: ">";
  color: #17766b;
  font-weight: 800;
}

.ticket-transcript-details[open] .ticket-transcript-summary::before {
  content: "v";
}

.ticket-transcript-summary-text {
  display: grid;
  min-width: 0;
  gap: 6px;
}

.ticket-transcript-count {
  color: #285c55;
  font-size: 0.82rem;
  font-weight: 750;
  white-space: nowrap;
}

.ticket-transcript-conversation {
  display: grid;
  gap: 8px;
  margin: 0;
  padding: 0 14px 14px;
  list-style: none;
}

.ticket-transcript-turn {
  display: flex;
  min-width: 0;
}

.ticket-transcript-turn[data-role="customer"] {
  justify-content: flex-start;
}

.ticket-transcript-turn[data-role="agent"] {
  justify-content: flex-end;
}

.ticket-transcript-turn[data-role="system"],
.ticket-transcript-turn[data-role="other"] {
  justify-content: flex-end;
}

.ticket-transcript-bubble {
  display: grid;
  max-width: min(82%, 640px);
  min-width: 0;
  gap: 4px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff7e8;
  padding: 8px 10px;
}

.ticket-transcript-turn[data-role="agent"] .ticket-transcript-bubble {
  border-color: rgba(29, 95, 209, 0.28);
  background: #f1f6ff;
}

.ticket-transcript-turn[data-role="system"] .ticket-transcript-bubble,
.ticket-transcript-turn[data-role="other"] .ticket-transcript-bubble {
  max-width: min(92%, 620px);
  border-color: #b7c2ce;
  background: #eef1f5;
}

.ticket-transcript-meta {
  display: flex;
  min-width: 0;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 750;
}

.ticket-transcript-bubble p {
  margin: 0;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.ticket-response-dock {
  position: sticky;
  bottom: 0;
  z-index: 2;
  grid-template-columns: minmax(0, 1fr);
  gap: 12px;
  border-top: 1px solid var(--line);
  background: #ffffff;
  padding: 12px;
  box-shadow: 0 -10px 24px rgba(28, 43, 61, 0.08);
}

.ticket-response-dock .ticket-message-form {
  min-width: 0;
  grid-template-columns: minmax(0, 1fr);
}

.ticket-reply-method-field {
  max-width: 420px;
}

.ticket-reply-method-group {
  min-width: 0;
  margin: 0;
  border: 0;
  padding: 0;
}

.ticket-reply-method-group legend {
  margin-bottom: 7px;
  color: var(--muted);
  font-size: 0.9rem;
  font-weight: 650;
}

.ticket-reply-method-options {
  display: grid;
  grid-auto-columns: minmax(0, 1fr);
  grid-auto-flow: column;
  gap: 8px;
}

.ticket-reply-method-option {
  display: grid;
  min-width: 0;
  align-content: start;
  justify-items: start;
  gap: 3px;
  color: var(--text);
}

.ticket-reply-method-choice {
  position: relative;
  width: 100%;
  min-width: 0;
  cursor: pointer;
}

.ticket-reply-method-choice input {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  opacity: 0;
  pointer-events: none;
}

.ticket-reply-method-option-body {
  display: grid;
  min-width: 0;
  min-height: 52px;
  align-content: center;
  gap: 2px;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: var(--field);
  padding: 7px 11px;
  transition:
    border-color 120ms ease,
    background-color 120ms ease,
    box-shadow 120ms ease;
}

.ticket-reply-method-choice:hover .ticket-reply-method-option-body {
  border-color: rgba(29, 95, 209, 0.52);
  background: #f8fbff;
}

.ticket-reply-method-choice input:checked + .ticket-reply-method-option-body {
  border-color: var(--focus);
  background: #eef5ff;
  box-shadow: inset 0 0 0 1px var(--focus);
}

.ticket-reply-method-choice input:focus-visible + .ticket-reply-method-option-body {
  box-shadow: 0 0 0 3px rgba(29, 95, 209, 0.18);
}

.ticket-reply-method-choice input:checked:focus-visible + .ticket-reply-method-option-body {
  box-shadow:
    inset 0 0 0 1px var(--focus),
    0 0 0 3px rgba(29, 95, 209, 0.18);
}

.ticket-reply-method-choice input:disabled + .ticket-reply-method-option-body {
  opacity: 0.65;
  cursor: default;
}

.ticket-reply-method-option strong,
.ticket-reply-method-detail {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-reply-method-option strong {
  font-size: 0.88rem;
}

.ticket-reply-method-detail {
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 550;
}

.ticket-reply-method-empty {
  min-height: 44px;
  display: grid;
  place-items: center start;
  margin: 0;
  border: 1px dashed var(--line);
  border-radius: 7px;
  padding: 8px 11px;
  color: var(--muted);
  font-size: 0.84rem;
}

.ticket-response-dock textarea {
  min-height: 168px;
  max-height: 360px;
}

.ticket-composer-launcher,
.ticket-composer-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.ticket-composer-launcher button,
.ticket-composer-actions button {
  width: auto;
}

.field {
  display: grid;
  gap: 7px;
  min-width: 0;
}

label {
  color: var(--muted);
  font-size: 0.9rem;
  font-weight: 650;
}

input:not([type="checkbox"]):not([type="radio"]),
select,
textarea {
  width: 100%;
  min-height: 44px;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: var(--field);
  color: var(--text);
  padding: 9px 11px;
  outline: none;
}

textarea {
  min-height: 92px;
  resize: vertical;
}

input:not([type="checkbox"]):not([type="radio"]):focus,
select:focus,
textarea:focus {
  border-color: var(--focus);
  box-shadow: 0 0 0 3px rgba(29, 95, 209, 0.14);
}

input:disabled,
select:disabled,
textarea:disabled,
button:disabled {
  opacity: 0.65;
}

.token-row {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 8px;
}

.check-row {
  display: flex;
  min-height: 44px;
  align-items: center;
  gap: 8px;
  white-space: nowrap;
}

.check-row input {
  width: 16px;
  height: 16px;
  margin: 0;
}

button {
  min-height: 44px;
  border: 1px solid transparent;
  border-radius: 6px;
  padding: 9px 14px;
  cursor: pointer;
  font-weight: 700;
  white-space: nowrap;
}

.primary {
  width: 100%;
  background: var(--primary);
  color: #ffffff;
}

.primary:hover:not(:disabled) {
  background: var(--primary-hover);
}

.secondary {
  border-color: var(--line);
  background: #ffffff;
  color: var(--text);
}

.secondary:hover:not(:disabled) {
  border-color: #aeb8c5;
  background: #f9fafb;
}

.danger {
  border-color: transparent;
  background: var(--danger);
  color: #ffffff;
}

.danger:hover:not(:disabled) {
  background: var(--danger-hover);
}

.compact {
  min-width: 72px;
}

.message {
  min-height: 22px;
  color: var(--muted);
  font-size: 0.92rem;
}

.call-message {
  justify-self: end;
  max-width: 100%;
  min-width: 0;
  overflow-wrap: anywhere;
  text-align: right;
}

.message[data-kind="error"] {
  color: var(--error);
}

.message[data-kind="success"] {
  color: var(--success);
}

.message[data-kind="info"] {
  color: var(--info);
}

dt {
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 700;
  text-transform: uppercase;
}

dd {
  margin: 0;
  overflow-wrap: anywhere;
}

.call-live-panel {
  display: grid;
  gap: 16px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

.call-forwarding-layout {
  height: 100%;
  min-height: 0;
}

.call-forwarding-layout .ticket-list-panel {
  height: 100%;
  min-height: 0;
  max-height: none;
}

.call-forwarding-layout .call-history-panel,
.call-forwarding-layout .call-live-panel {
  border-top: 0;
  padding-top: 0;
}

.call-forwarding-layout .call-live-panel {
  height: 100%;
  min-height: 0;
  max-height: none;
  grid-template-rows: auto auto minmax(0, 1fr);
  align-content: stretch;
  overflow: hidden;
  padding: 14px;
}

.call-forwarding-layout .transcript-panel {
  min-height: 0;
  grid-template-rows: auto minmax(0, 1fr);
}

.call-forwarding-layout .transcript-list,
.call-forwarding-layout .transcript-panel > .empty-state {
  grid-row: 2;
  height: 100%;
  min-height: 0;
}

.call-forwarding-layout .transcript-list {
  max-height: none;
  align-content: start;
}

.call-forwarding-layout .header-actions,
.call-forwarding-layout .status-form {
  display: flex;
  flex-wrap: wrap;
}

.call-history-panel {
  display: grid;
  gap: 12px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

.call-history-rows {
  max-height: 320px;
}

.call-history-row-meta {
  color: var(--muted);
  font-size: 0.84rem;
  font-weight: 650;
}

.call-live-heading,
.transcript-heading,
.participant-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.live-indicator,
.value-pill {
  display: inline-flex;
  min-height: 28px;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 3px 10px;
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 700;
  white-space: nowrap;
}

.live-indicator[data-state="live"],
.value-pill[data-state="bridged"],
.value-pill[data-state="active"] {
  border-color: rgba(20, 117, 71, 0.32);
  background: rgba(20, 117, 71, 0.08);
  color: var(--success);
}

.live-indicator[data-state="updating"],
.value-pill[data-state="dialing"],
.value-pill[data-state="pending"],
.value-pill[data-state="hangup_requested"] {
  border-color: rgba(53, 83, 111, 0.28);
  background: rgba(53, 83, 111, 0.08);
  color: var(--info);
}

.live-indicator[data-state="error"],
.value-pill[data-state="failed"] {
  border-color: rgba(180, 35, 24, 0.3);
  background: rgba(180, 35, 24, 0.08);
  color: var(--error);
}

.live-indicator[data-state="complete"],
.value-pill[data-state="completed"],
.value-pill[data-state="disabled"] {
  border-color: #c8d0da;
  background: #f2f4f7;
  color: var(--muted);
}

.ticket-pill {
  display: inline-flex;
  min-height: 28px;
  align-items: center;
  border: 1px solid rgba(20, 117, 71, 0.34);
  border-radius: 999px;
  background: rgba(20, 117, 71, 0.08);
  color: var(--success);
  padding: 3px 10px;
  font-size: 0.82rem;
  font-weight: 700;
  line-height: 1;
  white-space: nowrap;
}

.participant-list {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.participant-item {
  border: 1px solid color-mix(in srgb, var(--speaker-color, var(--line)) 35%, var(--line));
  border-left: 4px solid var(--speaker-color, var(--primary));
  border-radius: 6px;
  background: color-mix(in srgb, var(--speaker-background, #ffffff) 45%, #ffffff);
}

.participant-summary {
  display: flex;
  min-height: 44px;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 9px 12px;
  cursor: pointer;
  font-weight: 700;
  list-style: none;
}

.participant-summary::-webkit-details-marker {
  display: none;
}

.participant-summary::after {
  content: "⌄";
  flex: 0 0 auto;
  color: var(--muted);
  font-size: 1.1rem;
  line-height: 1;
  transition: transform 120ms ease;
}

.participant-item[open] .participant-summary::after {
  transform: rotate(180deg);
}

.participant-meta {
  display: grid;
  gap: 8px;
  margin: 0;
  border-top: 1px solid var(--line);
  padding: 12px;
}

.participant-meta > div {
  display: grid;
  grid-template-columns: 72px minmax(0, 1fr);
  gap: 10px;
}

.transcript-panel {
  display: grid;
  gap: 12px;
}

.transcript-list {
  display: grid;
  max-height: 360px;
  gap: 10px;
  margin: 0;
  overflow: auto;
  padding: 0;
  list-style: none;
}

.transcript-item {
  display: grid;
  gap: 4px;
  border-left: 3px solid var(--speaker-color, var(--primary));
  background: var(--speaker-background, #f9fafb);
  padding: 10px 12px;
}

.transcript-item .transcript-meta > span:first-child {
  color: var(--speaker-color, var(--text));
}

.transcript-list[data-participant-count="2"] .transcript-item {
  width: min(78%, 620px);
  border: 1px solid color-mix(in srgb, var(--speaker-color) 28%, var(--line));
  border-radius: 16px 16px 16px 4px;
  justify-self: start;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.08);
}

.transcript-list[data-participant-count="2"] .transcript-item[data-side="right"] {
  border-radius: 16px 16px 4px 16px;
  justify-self: end;
}

.transcript-item[data-final="false"] {
  border-left-color: var(--info);
  opacity: 0.82;
}

.transcript-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 700;
}

.transcript-item p {
  margin: 0;
  overflow-wrap: anywhere;
}

.empty-state {
  min-height: 64px;
  display: grid;
  place-items: center;
  border: 1px dashed var(--line);
  border-radius: 6px;
  color: var(--muted);
  font-size: 0.92rem;
}

[hidden] {
  display: none !important;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
  margin: -1px;
  padding: 0;
}

@media (max-width: 1100px) {
  .interaction-detail-columns.has-synopsis {
    grid-template-columns: minmax(0, 1fr);
    grid-template-rows: minmax(260px, 1fr) auto;
    overflow: auto;
  }

  .interaction-synopsis-column {
    max-height: min(36vh, 330px);
  }
}

@media (max-width: 760px) {
  .section-heading,
  .feature-grid,
  .support-calls-toolbar,
  .support-calls-layout,
  .ticket-layout,
  .ticket-list-toolbar,
  .ticket-summary-bar,
  .ticket-response-dock,
  .feature-grid,
  .routing-tools-layout,
  .routing-check-form,
  .routing-list-layout,
  .routing-list-form,
  .detail-grid,
  .ticket-row-meta,
  .ticket-workflow-form,
  .ticket-message-form,
  .participant-row,
  .call-actions,
  .status-form,
  .participant-list {
    grid-template-columns: 1fr;
  }

  .call-message {
    justify-self: stretch;
    text-align: left;
  }

  body[data-session="signed-in"] .preferred-call-number-menu > summary span {
    display: none;
  }

  .bulk-action-toolbar {
    justify-content: flex-start;
  }

  .bulk-action-toolbar select {
    min-width: min(230px, 100%);
    max-width: 100%;
    flex: 1 1 230px;
  }

  .status-form {
    align-items: stretch;
  }

  .ticket-layout {
    min-height: 0;
  }

  #ticketsFeature > .ticket-layout,
  #supportCallsFeature > .ticket-layout,
  #supportEmailsFeature > .ticket-layout {
    height: 100%;
    min-height: 0;
    max-height: none;
    overflow: auto;
  }

  #ticketsFeature > .ticket-layout > .ticket-filter-panel,
  #ticketsFeature > .ticket-layout > .ticket-list-panel,
  #ticketsFeature > .ticket-layout > .ticket-detail-panel,
  #supportCallsFeature > .ticket-layout > .ticket-filter-panel,
  #supportCallsFeature > .ticket-layout > .ticket-list-panel,
  #supportCallsFeature > .ticket-layout > .ticket-detail-panel,
  #supportEmailsFeature > .ticket-layout > .ticket-filter-panel,
  #supportEmailsFeature > .ticket-layout > .ticket-list-panel,
  #supportEmailsFeature > .ticket-layout > .ticket-detail-panel {
    height: auto;
  }

  .ticket-list-panel {
    min-height: 0;
    max-height: none;
  }

  .ticket-filter-panel {
    min-height: 0;
    max-height: none;
  }

  .call-forwarding-layout .ticket-list-panel {
    min-height: 0;
    max-height: none;
  }

  .call-forwarding-layout .call-live-panel {
    height: auto;
    grid-template-rows: auto auto auto;
    overflow: visible;
  }

  .call-forwarding-layout .transcript-panel {
    grid-template-rows: auto auto;
  }

  .call-forwarding-layout .transcript-list,
  .call-forwarding-layout .transcript-panel > .empty-state {
    height: auto;
    max-height: 520px;
  }

  .ticket-list-panel .support-call-rows {
    height: auto;
    max-height: 360px;
  }

  .ticket-filter-drawer > summary {
    display: block;
    min-height: 36px;
    border: 1px solid var(--line);
    border-radius: 6px;
    background: var(--field);
    padding: 7px 10px;
    cursor: pointer;
    font-size: 0.88rem;
    font-weight: 650;
  }

  .ticket-filter-drawer:not([open]) > .ticket-list-filters {
    display: none;
  }

  .ticket-filter-drawer[open] > .ticket-list-filters {
    margin-top: 6px;
  }

  .ticket-detail-panel {
    min-height: 0;
    max-height: none;
  }

  .ticket-detail-main {
    overflow: visible;
  }

  .interaction-detail-columns,
  .interaction-detail-columns.has-synopsis {
    grid-template-columns: 1fr;
    grid-template-rows: auto auto;
    overflow: visible;
  }

  .ticket-extra-details-menu {
    position: static;
    width: 100%;
    max-height: none;
    margin-top: 8px;
  }

  .ticket-heading-actions {
    flex-wrap: wrap;
    justify-content: flex-end;
  }

  .ticket-tags-toolbar {
    width: 100%;
    flex-basis: 100%;
    justify-content: flex-start;
  }

  .ticket-tag-chips {
    justify-content: flex-start;
  }

  .ticket-tag-form {
    flex: 1 1 100%;
    grid-template-columns: minmax(0, 1fr) auto;
  }

  .ticket-extra-details-menu .detail-grid,
  .ticket-extra-details-menu .ticket-workflow-form {
    grid-template-columns: 1fr;
  }

  .ticket-summary-bar > * + * {
    border-top: 1px solid var(--line);
    border-left: 0;
  }

  .ticket-conversation-panel {
    grid-template-rows: auto auto auto;
  }

  .ticket-conversation-panel .timeline-list {
    height: auto;
    max-height: 520px;
  }

  .ticket-event-bubble,
  .ticket-transcript-details {
    max-width: 94%;
    width: 94%;
  }

  .ticket-transcript-bubble {
    max-width: 94%;
  }

  #routingCheckResult {
    grid-template-columns: 1fr;
  }

  .routing-ai-heading,
  .routing-ai-recommendation-actions {
    align-items: stretch;
    flex-direction: column;
  }

  .routing-ai-form,
  .routing-ai-recommendations,
  .routing-ai-edit-fields {
    grid-template-columns: 1fr;
  }

  .routing-ai-form .primary,
  .routing-ai-recommendation-actions .primary {
    width: 100%;
  }

  .routing-workspace {
    overflow: auto;
  }

  .routing-list-layout {
    height: auto;
    grid-template-rows: auto auto;
    overflow: visible;
  }

  .routing-list-selector {
    display: flex;
    overflow-x: auto;
  }

  .routing-list-selector button {
    flex: 0 0 auto;
    width: auto;
  }

  .routing-list-panel {
    height: auto;
    grid-column: 1;
    grid-row: 2;
    overflow: visible;
  }

  .routing-rule-rows {
    max-height: 360px;
  }

}

@media (max-width: 520px) {
  .auth-panel {
    padding: 22px;
  }

  .brand-lockup {
    align-items: flex-start;
  }

  .status-badge {
    justify-self: start;
  }

  .ticket-list-filters .field .ticket-filter-options {
    right: auto;
    left: 0;
  }
}